Shipping policy

Shipping and Delivery

We ship orders from the United Kingdom. Delivery times are estimates, not guarantees, and may be affected by carrier delays, weather, bank holidays or events outside our control.

Order Processing

We aim to dispatch in-stock orders within 1 business day. Orders placed after Friday 4pm, at weekends or on UK bank holidays are normally processed on the next business day.

If an item is unavailable or dispatch will take longer than stated, we will contact you using the details provided with your order.

UK Delivery

Service	Cost	Estimated delivery after dispatch
Standard: Evri	£2.99	2-3 business days
Express service: Evri/Royal Mail	£5.99	1 business day

The delivery options and total cost available for your address are shown clearly at checkout before payment.

International Delivery

International customers are responsible for applicable customs duties, taxes and import charges.

Tracking and Delivery Issues

We send tracking details by email when available.

If your parcel is delayed, missing, damaged or arrives with an incorrect item, contact info@herbalstems.co.uk with your order number. We will investigate and explain the next steps.

Contact

Email: info@herbalstems.co.uk
Telephone / WhatsApp: +44 7856 811110
Business address: Birmingham, B346EJ
Last updated: 16/07/2026