We aim to dispatch all orders within 24 hours on business days. UK deliveries typically arrive within 1 to 3 business days after dispatch. You will receive a tracking number by email as soon as your order has been shipped so you can follow its progress.

Yes. We deliver to all mainland UK addresses including Scotland, Wales, and Northern Ireland. International shipping is available to selected countries — shipping options and costs are shown at checkout based on your delivery address.

Once your order is dispatched you will receive a confirmation email with your tracking number. You can also track your order at any time using our Track Your Order page. For any delivery queries contact us directly at info@herbalstems.co.uk or WhatsApp +44 7856 811110.

Please contact us at info@herbalstems.co.uk with a photo of the damaged item and your order number. We will arrange a replacement or full refund promptly. Unopened items can also be returned within 30 days of delivery. See our Refund Policy for full details.

Raw Yemeni Sidr honey naturally contains antioxidants, enzymes, flavonoids and trace minerals, as raw honey does. In Yemen and across the Middle East it has been enjoyed daily for generations, often by the spoon in the morning or stirred into warm drinks. It has been prized in Islamic and traditional Middle Eastern food culture for over a thousand years.

Yes. Most people enjoy one to two teaspoons of raw Sidr honey a day, often in the morning. It can be taken straight from the spoon, dissolved in warm water, or stirred into herbal tea.

Pure raw honey has an exceptionally long shelf life and does not spoil when stored correctly in a sealed container away from direct sunlight at room temperature. Do not refrigerate. Crystallisation over time is a completely natural sign of purity and raw status — it does not mean the honey has gone off.

Crystallisation is a completely natural process and a reliable sign that your honey is genuine and raw. It occurs because raw honey contains natural glucose which solidifies over time. To return it to liquid form, gently place the jar in a bowl of warm water — never microwave or use boiling water as heat above 40°C degrades the natural enzymes and antioxidants.