We aim to dispatch all orders within 24 hours on business days. UK deliveries typically arrive within 1 to 3 business days after dispatch. You will receive a tracking number by email as soon as your order has been shipped so you can follow its progress.

Yes. We deliver to all mainland UK addresses including Scotland, Wales, and Northern Ireland. International shipping is available to selected countries — shipping options and costs are shown at checkout based on your delivery address.

Once your order is dispatched you will receive a confirmation email with your tracking number. You can also track your order at any time using our Track Your Order page. For any delivery queries contact us directly at info@herbalstems.co.uk or WhatsApp +44 7856 811110.

Please contact us immediately at info@herbalstems.co.uk with a photo of the damaged item and your order number. We will arrange a replacement or full refund promptly — no questions asked. Your satisfaction is guaranteed with our 30-day money-back promise.

Raw Yemeni Sidr honey is naturally rich in antioxidants, active enzymes, flavonoids, and trace minerals. It is traditionally used to support immune function, provide natural energy, aid digestive comfort, and promote general wellbeing. It has been prized in Islamic and traditional Middle Eastern wellness practice for over a thousand years.

Yes. Most people take one to two teaspoons of raw Sidr honey daily, ideally on an empty stomach in the morning. Many people take it alongside black seed oil as a traditional morning wellness ritual. It can be taken straight from the spoon, dissolved in warm water, or stirred into herbal tea.

Pure raw honey has an exceptionally long shelf life and does not spoil when stored correctly in a sealed container away from direct sunlight at room temperature. Do not refrigerate. Crystallisation over time is a completely natural sign of purity and raw status — it does not mean the honey has gone off.

Crystallisation is a completely natural process and a reliable sign that your honey is genuine and raw. It occurs because raw honey contains natural glucose which solidifies over time. To return it to liquid form, gently place the jar in a bowl of warm water — never microwave or use boiling water as heat above 40°C degrades the natural enzymes and antioxidants.