Refund policy

Return and Refund Policy

At Herbal Stems, your satisfaction with our health and wellness products is our priority. Please review our streamlined return and refund policy below.

1. Eligibility for Returns

• Time Frame: Returns are accepted within 30 days of purchase.
• Condition: Products must be unused, in original packaging.
• Non-Returnable Items: Opened items, perishable goods, gift cards, and sale items.

2. Return Process

• Contact Us: Initiate a return by contacting info@herbalstems.co.uk.
• Shipping: You cover return shipping unless the product is defective or our error.

3. Refund Process

• Inspection: Refunds are issued after product inspection, credited to your original payment method within 7-10 business days.
• Partial Refunds: May apply if the item is not in original condition or returned late.

4. Exchanges

• Defective or damaged items can be exchanged for the same product. Contact info@herbalstems.co.uk

5. Contact Us

• For questions, reach out at info@herbalstems.co.uk

We appreciate your business and aim to ensure you have a positive experience with Herbal Stems.