Frequently Asked Questions

Yes. Our Yemeni Sidr honey is sourced directly from trusted beekeepers in the Hadhramaut valleys of Yemen. It is 100% raw, unfiltered, and unprocessed with no additives, preservatives, or artificial ingredients of any kind.

Supermarket honey is typically heat-treated and ultra-filtered, which destroys its natural enzymes, antioxidants, and pollen. Raw honey is extracted and bottled with minimal processing, preserving its full nutritional profile. Our honeys are never heated above the natural temperature of a beehive.

Crystallisation is a completely natural process and is a sign that your honey is pure and raw. It does not mean the honey has gone off. To return it to a liquid state, gently warm the jar in a bowl of warm (not boiling) water. Never microwave raw honey as this destroys its natural properties.

Store your honey in a cool, dry place away from direct sunlight. Do not refrigerate. When stored correctly in a sealed jar, pure raw honey has an exceptionally long shelf life.

Most people take 1 to 2 teaspoons of raw honey daily. Many prefer to take it on an empty stomach in the morning, dissolved in warm water, or simply straight from the spoon. Consistency is key to experiencing the full benefits over time.

Our honey is suitable for children over 12 months of age. Honey of any kind should never be given to infants under 12 months old due to the risk of infant botulism.

Raw honey does contain natural sugars. If you have diabetes or a blood sugar condition, please consult your GP or healthcare provider before adding honey to your diet. We are a food supplier and cannot provide medical advice.

Shilajit is a natural mineral-rich resin that forms over centuries in the rock layers of the Himalayas and the Altai mountains. It is packed with fulvic acid, humic acid, and over 84 naturally occurring trace minerals, and has been used in traditional wellness for thousands of years.

Take a small portion of resin (roughly the size of a grain of rice, around 300 to 500mg) and dissolve it in warm water, milk, or herbal tea. Do not use boiling water. Take once or twice daily, ideally on an empty stomach. Most people notice a difference after 2 to 4 weeks of consistent use.

Shilajit is a natural food supplement and is generally well tolerated. If you are pregnant, breastfeeding, under 18, or taking prescribed medication, please consult your GP before use. Our Shilajit is tested for purity before each batch.

Genuine Shilajit resin is dark brown to black, has a tar-like consistency, softens when warm and hardens when cold, has a strong earthy smell, and dissolves fully in warm water turning it golden-brown. At Herbal Stems we only stock Shilajit that meets our strict quality standards.

Black seed oil is cold-pressed from the seeds of Nigella Sativa, a flowering plant native to Southwest Asia. Also known as black cumin or kalonji, it has been used in traditional wellness for over 2,000 years. Our oil is sourced from Ethiopia, which produces seeds with some of the highest thymoquinone concentrations available.

Start with half a teaspoon once daily and gradually increase to one teaspoon twice daily. It can be taken directly, mixed with raw honey to soften the strong flavour, added to warm water, or blended into a smoothie. It can also be applied topically to skin or scalp.

The intense, peppery flavour is a sign of its potency and comes from a naturally high concentration of thymoquinone. If your black seed oil tastes bland or mild, it is likely low quality or diluted. Our Ethiopian cold-pressed oil has a strong, distinctive flavour which is completely normal and expected.

We aim to dispatch all orders within 24 hours on business days. UK deliveries typically arrive within 1 to 3 business days after dispatch. You will receive a tracking number by email once your order has been shipped.

Yes, we deliver to all mainland UK addresses including Scotland, Wales, and Northern Ireland. International shipping is available to selected countries, shown at checkout.

Once your order is dispatched you will receive a confirmation email with your tracking number. You can also use our Track Your Order page at any time.

Please contact us at info@herbalstems.co.uk with a photo of the damaged item and your order number. We will arrange a replacement or full refund promptly.

We offer a 30-day money-back guarantee on all orders. If you are not completely satisfied with your purchase for any reason, contact us within 30 days and we will arrange a full refund with no questions asked.

We source directly from trusted suppliers and beekeepers around the world. Our Yemeni Sidr honey comes from the Hadhramaut valleys of Yemen, black seed oil from Ethiopia, Shilajit from the Himalayan and Altai mountain regions, and Taif Rose honey from Saudi Arabia. Every product is chosen because we believe in it.

Yes. We rigorously vet every supplier and product before adding it to our range. Our Shilajit is tested for purity before each batch. All our honeys are raw and unprocessed with no additives. We stand behind every product with a 30-day money-back guarantee.

You can reach us by email at info@herbalstems.co.uk or message us directly on WhatsApp at +44 7856 811110. We aim to respond to all enquiries within 24 hours on business days.